Terms and conditions

Please read carefully before placing and committing to an order. Before you order, we would like you to know the following things. By ordering, you'll agree to the terms and conditions.

General Information 1.1:

MAAN is a small business operating with just a few people. We're aiming for conscious fashion. We are sure that you will love your clothing item. We want to provide sustainable fashion for now and in the future. If you have any questions about your item, don't hesitate to contact us before ordering. Because we're such a small business, we can only do returns if it's under particular conditions (see 2.1). We're not out on trends, and we want you to be satisfied with our products today and in the future. We have no stock; the item you order will be specially made for you! Please ensure you know what clothing item will fit your body type and what color will look good on you.


We would like to inform you about taxes. Customs and import duties are often applied once the delivery reaches its destination. The addressee must pay any of such fees. Unfortunately, we have no control over these charges and cannot foresee the related costs as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for more information before placing an order. You can also email us; we will do our best to help! Please be aware of the possibility of applied taxes before you commit to an order.

Product details 1.2:

We try our best to describe our products as best as possible. Before you order, please read the description carefully, and if you have any questions, don't hesitate to contact us. We aim to display the colors of our products as accurately as possible. However, resolution, print methods, and screen settings can affect how an item is displayed, and we cannot guarantee the accuracy of colors if you have questions or doubts or need more information regarding fitting or what so ever, feel free to contact us. We are happy to help.


All sizes on our website are displayed as sizes in Europe. Check the country where you are from to order the correct size. All our items are easy-fitting and should fit with your chosen size. If you have any questions about your item of choice, don't hesitate to contact us before ordering. Please check our size chart before ordering.

Size chart MAAN 1

Fabric and material:

All Maan products are made with 100% natural linen and pre-washed to prevent shrinking. To enjoy your item as long as you can, please read the care instructions that will come with your product carefully. The fabric is locally produced in Vietnam of the best quality.


All our items are unique and handmade; this means it takes time and effort before each item is cut and sewn by hand and washed before we send it to you. Quality work made by hand takes time and care. Please note that we have a zero-waste policy; we will produce the item when you place the order; this will take 2-3 weeks before we ship. For the package to US and Asian countries, it may take about two weeks; to other countries, it will take about 3 or 4 weeks. We will provide the tracking number to track your order package. If something goes wrong, please follow up and contact us as soon as possible. You can contact us by email: info@maanlabel.com. For more shipping information, have a look at SHIPPING on our website.

Customized products 1.3:

Made-to-order allows customers to customize products to their specifications. And we cannot deny how great and exciting it is to wear clothing specially made for your body without compromise. Customized items cannot be returned, refunded, or exchanged.

Returns 2.1:

We do our best to make our customers as happy as possible with our beautiful handcrafted products. Please read our return policy carefully. We accept only returns or a full refund when a product is faulty. If the product is defective, customers can choose MAAN to replace or repair it or select a full refund. Please request a return by contacting our customer service as soon as possible but within seven days of receiving your package. You can request a return by sending an email to info@maanlabel.com

Terms for returns 2.2:

  • All the requests for refund and return must be sent within seven days after delivery.
  • The customer must send the package with a track and trace and provide the track and trace by email to info@maanlabel.com
  • Only if the product is faulty and after review will MAAN pay the costs of shipping back to the customer.
  • Please notice that we only offer a full refund when the product is faulty. If the product is defective, customers can choose MAAN to replace or repair it or select a full refund. Please request a return by contacting our customer service as soon as possible but not later than seven days after receiving your package.
  • If you are unsatisfied with your purchase, we offer an exchange of the item with an additional fee.
  • Please note once again that customized items cannot be returned, refunded, or exchanged.
  • Refunds can be processed by bank transfer or gift card vouchers. Postage return to us in Hoi An, Vietnam, is at your expense.
  • The customer must return the item in its original condition: unworn, unwashed, unused, with original tags attached.
  • Refunds and returns will be issued after the product is received and reviewed at our warehouse.

I'm not happy with my order 2.3:

We hope you're happy with your order, but if that's not the case, please get in touch with us. We offer an exchange of the item plus an additional fee of 25 euro. The costs for return shipping are for the customer. Please note that your clothing item has met the terms for returns.