FAQ Frequently asked questions

Don't worry if you have questions about MAAN; you'll find much information and answers in this section. Have you still not found what you were looking for? Don't hesitate to contact us at info@maalabel.com


How long does it take before my order will be shipped? It will take 4 days for the tailoring process- washing, cutting, and sewing. About the shipping time, in case of holidays like December, the delivery may take longer than expected. For the package to the US and Asian countries, it may take about 2 weeks; to other countries, it will take about 3 or 4 weeks. We will provide the tracking number to track your order package. If something goes wrong, please follow up and contact us immediately.

Linen clothing

Where is your shop located? Our workshop, where your clothes are tailored, is located in Hoi An City, Vietnam. Over the years, tailoring in Hoi An gradually received much more recognition from domestic customers and international tourists.

Who makes my clothes?

MAAN is working with local tailors who have more than 10 years of experience working as tailors in Hoi An. Maan clothes are made under fair conditions and help to contribute to providing work for local people in Vietnam. The country is still recovering from Covid 19, and many families lost their work during this period. Finding other solutions, such as online selling, also helps this community.

Where does the fabric come from?

Maan linen is manufactured in big fabric factories that supply a large amount of linen for well-known brands. From that same factory, we buy our linen fabric. The fabric is locally produced and made of the best quality so you can enjoy your linen items for a long time if you provide them with the right care.

Does linen need special care?

Our linen garment is pre-washed during the production process. The linen gets naturally softer after every wash. Linen items can be hand-washed; when you use the machine, use a gentle cycle, hang to dry, tumble dry on low heat, remove the garment while it's still slightly damp, and don't bleach. Don't use harsh chemicals, and treat your garment with love. If you want to know more about how to care for linen, keep an eye out for our blog.

How long will my linen garment last?

The answer will be related very much to how you care about your linen garment. Read our linen care blog for more insider tips. Linen will get softer after every wash; wash it on a gentle cycle or hand-wash. You can also hang your garment outside and use a steamer to clean it instead of washing it. Treat your linen clothes right and well; they will stay with you for years.

What makes MAAN's clothing unique?

You'll find non-ordinary linen designs at MAAN. Although the clothing items are easy fitting, the designs are still flattering and easy to accentuate. You will find versatile items in our collection that are easy to combine and style. With a small adjustment, your linen item can look different every time again.

For who is MAAN's clothing?

MAAN’s clothing is for everyone who loves linen and loves minimal styles. Our clothing items are made for women of all ages, sizes, and shapes. It's our mission to make you feel beautiful in our timeless designs. Investing in a timeless clothing item will change your perspective on fashion. You will appreciate it and feel more satisfied with less is more.

Can I customize my item of choice?

For all our garments that come with buttons, you can choose a light or a dark color. The button will add a unique look to the linen clothing item. Please think carefully about your choice before you choose the button for your garment. Our buttons of choice are seashell (white) and coconut buttons (dark brown). For a linen shirt, you can choose coconut, white, or seashell buttons; depending on the look you would like to create, you can choose the desired button.

What can I do when the item I ordered differs from what I ordered?

Please note that the colors of our items can look slightly different depending on the screen they are displayed on. At MAAN, we use a basic set of colors: black, khaki green, navy blue, baby blue beige, and white. We aim to display the colors of our products as accurately as possible. However, resolution, print methods, and screen settings can affect how an item is displayed; we cannot guarantee the accuracy of colors. A slight difference between the colors on your display and the received item is possible and won't be considered defective and replaced. If there is a significant difference between the design of the linen- item that you ordered and the design of the dress, top, or pants that you received- when it comes to the size, shape, material, or color- the product will be considered defective and may be returned or replaced.

Can I order custom-made clothes tailored to my body?

You have the option to order tailored clothes that are especially for you. We highly recommend that you get your measurements by someone who is skilled in measuring sizes for clothing. Measuring yourself could be risky because you might now get the correct size. Getting your sizes measured by a professional gives you the best chance of getting it right. Please note that customized clothing items are always non-refundable. Click here for the custom item form. Fill in the document, and when completed, email your document to info@maanlabel.com

How do I know if I have the right size?

Please check our size chart before you order the right size. You can find your right size there. Look at where you come from for the right size. Size S in France, for instance, is size XS in the Netherlands. So please check before you order. If you have any questions, please feel free to contact us. We're here to help!

Size chart MAAN

Does my linen item come with a warranty?

All our clothing items are high-quality and mindfully made; with the right care, our linen garments should last you a long time. Because of the size of our business, we don't offer a warranty on our clothing. If you feel you did everything right with your linen clothing item, but it didn't stay well, please be in touch with us, and we'll do our best to help. You can send us an email at info@maanlabel.com. If you are on holiday in Hoi An, you can bring your clothing item to our workshop, and we will repair it for you for free. Please note that some colors will fade more quickly than others. Washing your linen clothing at a low temperature and not washing it after every wear will help keep your clothes fresh.

Will I have to pay taxes and duties?

Please note that MAAN is not responsible for any customs fees or import duties you might incur. Unfortunately, we have no control over these charges and cannot predict what the costs might be. Customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for more information before you place your order. We're a small business and operate everything in the most ethical and sustainable way possible; because of this, our profits are smaller. This also means if we receive returns on a bigger scale, we will have to close our shop. Paying possible duties and taxes is no reason to send back your linen clothing item. Items are shipped from Hoi An, Vietnam.